Set payment issues, such every bit declined or incomplete transactions

If you take problems paying for Google products, you might need to ready a problem with your payments contour.

Find the issue yous're experiencing below:

"Your transaction cannot be completed"

A diverseness of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this bulletin is followed by instructions for submitting additional information to us, delight practice so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such equally a credit card) matches the address recorded in your Google payments center settings. If they don't friction match, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play gift carte to complete the transaction.
  • Try using the all-time interface for your computing device:
    • If you're using a desktop computer, endeavour the transaction using the Google product's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google business relationship and placing the club over again.
    • Try creating a new Google account if you don't already have one and visiting the Google Store to try the transaction once again.

"Unable to complete transaction: Expired card"

Check to see if your payment method is up to engagement. If it isn't, update it in the Payments center.

"Unable to consummate transaction. Please apply another grade of payment."

Note: These steps likewise apply if y'all see the mistake message "Your payment didn't go through. Please endeavour a dissimilar payment method or effort over again later."

Try the following:

  1. Bank check to see if your payment method is up to date. If it isn't, update it in the Payments center, then endeavor your buy again.
  2. Brand sure you take enough money in your account for the buy.
  3. If yous're still having issues, contact your bank to run into if there'due south a problem with your account.
  4. Try making the purchase again with a dissimilar payment method.

"Your payment was declined due to an issue with your account"

If you see this bulletin, information technology might exist considering:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a little more data to protect your account against fraud.
  • We need a little more than information to comply with EU law (European customers only).

To fix the upshot, try the post-obit:

  1. Go to the Payments heart.
  2. Take action on any errors or requests in the payments middle.
    1. You lot might need to verify your identity before you can buy anything through your Google Account.
  3. Make certain your name, address, and payment information are up to date.

"Unable to process payment: Low card remainder"

You might non have plenty funds in your account to make the payment. Check your account residue or contact your banking concern.

Ineligible or unavailable credit or debit bill of fare

Menu is grayed out & says "verify on pay.google.com"

Your bill of fare was reported as stolen. You must verify the menu before yous can use it over again:

  1. Become to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within two days, y'all'll notice a temporary accuse on your card statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If y'all endeavor to verify the payment method again:

  1. Confirm which card you desire to verify.
  2. Check how long ago y'all tried to verify your card.
    • If less than 2 days: Wait upwards to 2 days.
    • If more than 2 days: Cheque your carte du jour argument. You should find a temporary charge from Google called "GOOGLE TEST," with an eight-digit lawmaking.

Card is grayed out & says "card is ineligible"

Yous tin't use this card for this purchase. Try to make the purchase once more with a dissimilar card.

If the card you want to employ isn't listed, follow the on-screen instructions to add together a new menu.

Closed payments profile

Learn more than well-nigh what to do if yous temporarily or permanently closed your payments profile.

If yous're still having problem, contact back up.

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